Delivery Information

Nationwide Delivery

We offer a 32 county delivery service across the island of Ireland.

DELIVERY COSTS Assembled Furniture

	Less than €100	More than €100
Drogheda, Laytown, Bettystown	€10	Free
Dublin, Louth, Meath, Monaghan	€30	€20
Kildare, Wicklow	€75	€50
For all other areas please contact the shop.

DELIVERY COSTS new Flat Pack Furniture only

New flatpack delivery anywhere in Ireland on items less than 30kgs is	€10
For items greater than 30kgs in weight or multiple piece orders please contact the shop.		Contact Shop

DELIVERY TIMES

	Delivered in	Delivered by
Flat pack items less than 30kgs	2-3 working days	Fastway Couriers
Assembled Furniture	3-5 working days	FurnitureShop.ie
Special Order Furniture	7-21 working days	Furnitureshop.ie

Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery.

Can I track my order?

Yes! For small items delivered by Fastway Couriers, we can email you the details of your Fastway tracking number on request. For large furniture and bedding items, we will contact you to arrange delivery. On the day, your driver will contact you one hour in advance of arrival.

What happens if I miss my delivery?

For Flatpack items delivered by Fastway Couriers, Fastway will try to redeliver the following day. Fastway couriers will only deliver to the address specified on the order and the delivery must be signed for. If there is a change of delivery address please contact the shop immediately An additional delivery may apply. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

For Assembled Furniture delivered by FurnitureShop.ie, the driver will return the items to our warehouse. We will only deliver to the address specified on the order and the delivery must be signed for. If nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

Can you deliver during evenings or weekends?

Yes. We can deliver large furniture and bedding items on weekday evenings or all day Saturday, at no extra cost. Please note, items delivered by Fastway Couriers can only be delivered Monday to Friday during office hours. If you would like to arrange this, email our Online Customer Service Team at shop@furnitureshop.ie. If you need to change your delivery date or address, you must contact us at the above address at least 48 hours prior to dispatch of your order.

Will you dispose of my old sofa?

We are happy to remove sofas and mattresses for an additional cost. Collection of old items must be mentioned and paid for when arranging delivery.

Do you provide an installation and assembly service?

Yes, on request we can provide an installation and assembly service for large furniture and bedding items. The cost of this service will vary depending on the product to be installed or assembled. You must request and pay for this service when we contact you to arrange delivery of your order.

What should I do to prepare for my delivery?

• Measure correctly so you know your item will fit in your kitchen/bedroom (it’s best to do this BEFORE you buy!)
• Check access routes to ensure that there is enough space for the delivery van to reach your address.
• Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. that your product will need to pass through to get to its final destination.
• Remove any obstacles such as desks, tables, or other obstructions so your item can be delivered as quickly and efficiently as possible.

What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 3 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

1. Inform the delivery team of the damage before they leave your home
2. Contact our Online Customer Service Team immediately at shop@furnitureshop.ie
3. Do not use or move the item until the matter is resolved, to avoid further damage

If you’d rather not pay for delivery costs, you can collect your order at our warehouse. Just follow these simple steps:

1. Select the Customer collection option when placing your online order.
2. Contact our warehouse regarding collection times (make sure to check if your items are in stock).
3. You’ll receive an order confirmation email while we process, pick and pack your order.
4. You’ll receive another email once your order is ready for pick up.
5. When picking up your order, please remember to bring:
   • Your order number or invoice from this purchase
   • A current, valid photo ID (driver’s licence or passport)
   • The card used for this purchase (doesn’t apply for PayPal)
6. Collect your order!

Please note: If your order is not in stock, we will contact you with expected delivery date.
If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead.

Returns Made Simple

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Online Customer Service Team at shop@furnitureshop.ie.